Gartner Magic Quadrant 2024 Crm Cloud. The genesys cloud platform equips brands to deliver personalized, seamless customer experiences and improve efficiency by easily connecting channels, data, systems and teams. We believe this placement recognizes microsoft’s continuous investment and authority across our service solution and cloud functionality.

To satisfy customer expectations, application technical professionals must ensure a solid technical foundation and apply principles of modularity and automation across a. Salesforce, the #1 ai crm, today announced that salesforce’s sales cloud has been recognized as a leader in the gartner magic quadrant for sales force automation platforms for the 18th consecutive year.